walkitout (walkitout) wrote,
walkitout
walkitout

Mystery email

I got mystery email from Verizon Wireless that a package was on its way to me. I called them and after 35 minutes (the second time -- the first time, I waited on hold and got a fast busy after a while) completely failed to figure out what it was. The young man I spoke to tried hard and got someone to help but we collectively came up with nothing.

It was definitely not a phish: it didn't try to get me to do anything, and the USPS tracking number was legit and originating from a legit Verizon Wireless warehouse. I did have a telephone interaction with Verizon Wireless yesterday (when the package originated), but wasn't expecting anything to arrive physically (I made a plan change,
which will turn out to be important). But the mail was odd: there was a mystery number in my address after my town name but before the comma, and the listed mobile number is our old _landline home phone number_ that we haven't used in four years.

So I started poking at my account to see what their understanding of what happened yesterday was, and I noticed that while the data plan I wanted changed was changed, it wasn't exactly what I had wanted it to be, and it showed as having a pending change. I went back to my notes, redid the steps that I had been directed to do (one of those reprovision account things), noted once again that no popup appeared, and, unsatisfied, called the tech support number I asked for at the time.

That was the only correct thing I did in this whole process. There's a sim card on the way (a duplicate of the one I already have, so, in true tech support fashion, "Just keep it for later"), and the mystery of the old phone number is that's what I told them my home phone number was and it just never got updated (boy have I run into that a lot over the years). I also figured out why the plan change I requested looked a little different from what I got, and have now recognized that before I go on the trip I did all this for, I need to call Verizon and make the rest of the plan change happen then.

I find it entertaining that the tech support guy is way better at ordinary customer service than ordinary customer service. I'm hoping he is paid in a manner commensurate with that.
Subscribe
  • Post a new comment

    Error

    default userpic

    Your reply will be screened

    Your IP address will be recorded 

    When you submit the form an invisible reCAPTCHA check will be performed.
    You must follow the Privacy Policy and Google Terms of use.
  • 0 comments