Yup. I do. So I need passport pictures for that. Oh, and look, my driver's license is going to expire before the trip. Need to renew that. Hey, I can do that online! Only it won't take my money. In either of two forms. Which makes me wonder if (a) doing this not during business hours was a bad idea or (b) they really do want me to come in in person, even tho they are saying I could do it online.
Nothing is ever simple.