walkitout (walkitout) wrote,
walkitout
walkitout

The Ongoing Unsubscribe Saga

Things have been ticking along well enough with my secondary e-mail cleanup efforts. One of the stickier problems I had recently involved DirectTV: someone gave them my e-mail address on their account, so this wasn't straightforward marketing e-mail to unsubscribe from. However, while it did generate a good volume of e-mail in a small amount of time, it obviously wasn't DirectTV's problem, and they did a comprehensive fix in a timely fashion.

The other sticky problem I'm having is with Jo-Ann Fabrics. I've attempted to unsub from them a half dozen times. I suspect, but do not know, that the problem is the with-or-without-the-period issue in usernames with gmail. Also, they have a comprehensive change-your-info page which handles text, e-mail address changes, preference changes including direct mail changes; it's possible that it's just cumbersome and broken. I believe that very simple unsub pages that let you type in your e-mail address (as opposed to pulling it off the link embedded in the e-mail they sent you) are much more effective.

I finally sent e-mail to customer service asking to be unsubbed to the two variations of the e-mail address which is receiving the marketing e-mails. Hopefully it will work. Because they are sending something at intervals of more than three times a week. WHICH IS FUCKING INSANE. Who is running a marketing department that thinks sending bulk e-mail out more than three times a week is a good idea?

ETA: Customer service has this to say:

"We have received and processed your request to be removed from our mailing list. Please allow up to two weeks for this change to take effect."
Tags: daily activities, decluttering
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