walkitout (walkitout) wrote,

Still More About No Shows, Because Morbid Fascination

Pun intended.


The usual behavior mod stuff, but then check this out:

"11. Limit appointments per patient to one per week."


Okay, to be clear. I AM NOT ADVOCATING FOR MORE THAN ONE APPOINTMENT PER WEEK FOR PATIENTS. I'm wondering how things got so weird that patients HAVE more than one appointment in a week.

ETA: Husband notes that PT would generate more than one appointment per week. I don't think that's what is going on here.



This actually is about PT, in part.

"In a Practitioner's Journey article entitled “How to Reduce Cancellations, Reschedules and No-Shows: Our Strategy,” the first suggestion they offer is to make a reminder call: “Appointment cards are helpful, but in the end, a phone call is your best bet.” How much of a best bet? An article on American Medical Newsexplains that patients are significantly more likely to keep an appointment when they receive a phone call reminder, according to a study from the June American Journal of Medicine. Now, in a perfect world, you and your entire staff would have the time to personally call every one of your patients and remind them about their appointments. However, the same study explains that busy practices “frequently have a hard time fitting in these calls, which means that sometimes they don't happen at all.” Furthermore, the same study questioned the cost-effectiveness of personal phone calls."

I can't help but think that if you are arguing that your no shows left you with idle resources, you can't tell me you don't have time to make the phone calls for the next day appointments. And if you don't have time to make the phone calls for the next day appointments, well, your no-shows aren't leaving you with any idle resources. I don't need to tell you that that is NOT where the article went with this.
Tags: health

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