All that said, when I heard about the Alsop beef with Musk, I went, surely Alsop didn't complain for _that_ stupid of a reason. Ah, but he did!
Here is Stewart Alsop (II) complaining about the Model X launch.
"And then, drum roll please, you shuffle out on stage and start with a slide show — an amateur slide show at that — all about how safe the Model X is.
Yup, you lead with safety, like that’s why we’re all spending $130,000 or more on this car!"
Plenty of events start late. Very few events provide Real Food. So complaining about those is just Foolish. But I really feel like no one is addressing the Alsop Is Complaining About Safety aspect of this. Say what ya like, the X is an SUV. Its market is middle aged women. And I have a decent handle on what we care about. Alsop might care about the doors (and I will grant that they are kinda cool, altho I'm much more interested in whether the clearances work in my garage, or when parked at the grocery store, than any other aspect of those doors), but _I_ have been in a rollover in an SUV on the Sea to Sky and if it hadn't been for a well placed jersey barrier, I and my future husband (amusingly, NOT the guy I was dating at the time, and who was the idiot driving) would have landed in the trees or, worse, the drink hundreds of feet below. [ETA: Anticipating some questions: no one was injured, the vehicle was totaled, we had to crawl out through the windows while the vehicle was upside down. Canadians are helpful people, prepared for all events.]
I'm not fucking buying an SUV if you cannot convince me it is Safe. Musk is in good shape for most of my concerns with the X, because batteries lower the center of gravity, reducing rollover risk. And the driving position in the X is mostly upright, addressing my primary annoyance with the S.
A variety of people are suggesting that Musk is being petty for canceling Alsop's order. I think he's just saving his people a long term hassle with an asshole customer. I've met a variety of business people over the years who fired obnoxious customers. It's basically always a good idea.
I am a little surprised to find myself arguing in favor of Musk in a tiff, but there it is. Turns out there are people out there I like a whole lot less.