I didn't pay much attention. I hate Windows. I've made an entire, highly profitable career out of hating Windows (and I come from Seattle, have a Computer Science degree and worked as a programmer for a little under 10 years, so, you know, at one point there was some effort involved) (and remember that I weaponize understatement. I _really_ _hate_ the Squish and its products). I don't really pay attention to updates or whether they are good or bad or how they handle the end of support or whatever. Nevertheless, events have conspired to bring this Fact of XP Support Ending to my attention repeatedly. My husband points out machines still running XP. My genealogy chapter has members still using XP. Etc.
First of all, there are a fuck ton of people still using XP. Today. Human people and corporation people and institutions as well. There are more using Windows 7, but oddly, about as many people use Mac OSX as use Windows 8, if some of the counter websites are to be believed (not sure I believe them, either). Why? Why haven't they upgraded?
First off, XP was the first NT based unified OS out of Microsoft, so its market potential was enormous (consumer/client and business/server, depending on the terminology you prefer). For a variety of reasons, Microsoft did not release a new OS for a really long time, so the market was unified, huge and more or less unchanging for a really long time. Then, when Vista did come out, people really loathed it. It required top end hardware, presented usability problems and, oh, financial crash! Boom. People really did switch to Windows 7 in droves (improving economy, not a piece of shit), but let's think about a couple of human factors.
(1) XP was viable early because so many people had recently upgraded hardware in the late 1990s, to avoid Y2K issues, and their boxes were still powerful enough to upgrade.
(2) If they were the kind of people who might have upgraded around 2001 (a 5 year old box, say, or a 4 year old one), they were dealing with a not great economic climate, maybe concerned about their job. But even if they did upgrade then, or, say, around 2004 or 2005 when things were going great, their Microsoft choice was still XP.
(4) While many people were recovered enough by 2009 (and desperate enough) to upgrade to Windows 7, the world still sucked really hard, and anyone who needed to borrow money (whether consumer credit cards or home equity or whatever) to upgrade a computer ... couldn't.
Those are the "I can't afford it right now" reasons for why there are still a lot off people running XP. What else stops people from upgrading? The sheer difficulty.
The _normal_ process of upgrading to a new OS/new box involves reinstalling all of your software. If you're still running software from the early 2000s or even the late 1990s, I could see that the prospect of trying to reinstall this stuff stopping people cold. I suspect this accounts for some of my genealogical buddies. I'm a little hazy on the details of transferring data from one Windows box to another, but it doesn't look easy when I read about how to do it in various helpful articles. I am reminded again why I'm a long-time lover of Apple products. They have relentlessly reduced the pain of upgrading, and then I've switched a lot of stuff to the cloud (and my husband set up time machine). At this point, I can joke about taking a hammer to my computer, going out to the mall, buying another one, and being all set up and ready to go in under 2 hours, mostly devoted to the drive to and from the mall. I bought a Chromebook to see whether that could be used as a substitute, and it mostly can, so I now have an upstairs and downstairs laptop (seriously, that stupid) or a desktop replacement laptop and a travel laptop or however you want to characterize me being all obsessed with understanding other people's platforms.
To sum up: Y2K forced a lot of obstreperous people to buy new hardware and a new OS. That hardware supported the upgrade path to XP. They have been reluctant to upgrade since PLUS two recessions and a debt-driven, housing focused, low employment "recovery" in between. Also, huge delay between XP and Vista and Vista sucked and unemployment was still high until quite recently (arguably, still crazy high _now_).
And we wonder why there are still so many people on XP.
A lot of households have an ancient desktop and have resorted to mobile devices (iPads and Android tablets and Kindle Fire) to stay up to date and supply the kiddies. And a lot of schools are running very old systems that have been babied along, to the point where Neverware is an Exciting Startup (Neverware is like the opposite of VMWare. They both involve a server that runs stuff, and a lot of thin clients. VMWare is aimed at businesses that want to run ancient software on new hardware. Neverware is aimed at schools that need to run new software but only have old hardware, some of it broken. The fact that this has to be described in detail to excellent engineers like my husband tells you a lot about how engineers have trouble with business models and are comprehensively oblivious to the world in general).
I think the lesson to be learned from XP is: this is what income inequality and an output gap looks like. If we had less income inequality, then schools and individuals and small businesses would share the same ability to keep up to date on hardware and OSes and software as the richest individuals, schools and businesses. If we didn't have an output gap, people wouldn't have had to delay upgrading their computers because of a massive drop in property taxes, high unemployment and so forth which starves state and local governments and thus schools of money for hardware and software that is, nominally, never mind real dollars, totally cheap. Income inequality means it is hard for the wealthier of us to recognize what it means to not be able to afford a few hundred dollars to buy an all-in-one desktop to replace that dinosaur (possibly with a CRT) running XP that was bought about 10 years ago. Optimistically -- realistically, maybe around 1996.
I don't know if we can be better than this. But it would be nice if we could at least stop blaming people for not upgrading from XP already. They have damn good reasons. A lot of the smart people who upgraded from XP jumped ship to OSX or Linux or whatever. If everyone had been smart and upgraded already, Microsoft might well be out of business.